The calendar resets every January, but some things never change. For nearly four decades, Groff’s Home Comfort Team has provided HVAC in Lancaster, PA, with the same dedication DeVon Groff brought to his first service call back in 1987. While technology has evolved and our team has grown, our fundamental commitment to honest service, quality workmanship, and treating customers like neighbors remains exactly the same as on day one. This isn’t about resolutions or reinvention. It’s about consistency, integrity, and the understanding that trust gets built through decades of showing up and doing the work right.
The Foundation That Hasn’t Changed
When DeVon Groff started this business in a Mountville garage, the plan was simple: provide excellent heating and cooling service without the games or gimmicks that plagued the industry. Four years later, master plumber Dennis Dagen joined to develop our plumbing division. In 1993, they formed a partnership and incorporated the business. Their shared vision created something rare in the home service industry: a company where doing right by customers mattered more than maximizing every transaction.
That foundation holds firm today. We’ve added electrical services. We’ve expanded into water treatment and bathroom remodeling. We now operate a fleet of over 50 trucks serving Lancaster County and surrounding areas. But the core principles? Those haven’t budged an inch.
What Commitment Actually Means in Home Services
The home service industry often talks about commitment. Every company claims to care about customers. Most mean it when they say it. The difference shows up in what happens when nobody’s watching.
Commitment means our technicians aren’t trained to sell you a new system when your current one needs a $200 repair. It means we answer emergency calls at 2 AM on the coldest night of the year because that’s when furnaces quit, and families need help. It means using quality materials even when cheaper alternatives would boost profit margins, because we know we’ll be back for service calls, and we want systems that last.
According to the U.S. Bureau of Labor Statistics, the average HVAC company sees employee turnover rates exceeding 20% annually. We have technicians who’ve been with us for decades. That consistency matters when someone enters your home to work on critical systems. Experience accumulates. Trust develops. Our team knows Lancaster County homes because many of them live here, too.
HVAC in Lancaster, PA: Understanding Local Needs
Lancaster County presents unique challenges for HVAC systems. Our climate swings from humid summers, when air conditioners run constantly, to bitter winters that test heating systems. Historic homes built in the 1700s and 1800s require different approaches than modern construction. Additions, renovations, and inconsistent insulation create hot spots and cold zones that demand real expertise to solve.
We’ve seen it all over nearly 40 years: Victorian homes with original radiator systems, Colonial farmhouses converted to forced-air, mid-century ranchers with outdated ductwork, and everything in between. Each situation requires assessment, not assumptions. Cookie-cutter solutions don’t work when every home tells a different story.
The Difference Experience Makes
Someone who’s been servicing HVAC systems for three months sees different things than someone who’s done it for 15 years. The experienced technician recognizes subtle signs of developing problems. They understand how systems age. They’ve encountered unusual configurations and know multiple ways to solve complex issues.
This expertise shows up in practical ways:
* Diagnosing problems accurately the first time instead of guessing and replacing parts
* Recommending appropriately sized systems based on actual load calculations, not rules of thumb
* Identifying safety concerns before they become dangerous
* Explaining options honestly so homeowners can make informed decisions
Beyond HVAC: Comprehensive Home Comfort
While HVAC remains our foundation, Lancaster County families need more than heating and cooling. Plumbing emergencies don’t wait for convenient timing. Electrical problems require immediate attention. Outdated bathrooms need professional renovation. Water quality affects daily life.
Our expansion into plumbing, electrical service, and bathroom remodeling wasn’t about chasing revenue streams. It came from listening to customers who trusted us for HVAC work and asked us to help with other home comfort needs. The same commitment that guides our heating and cooling service extends to every trade we practice.
When your water heater fails on Sunday morning, you want someone reliable who’ll show up and fix it right. When you’re planning a bathroom renovation, you need a team that coordinates plumbing, electrical, and finishing work seamlessly. Offering comprehensive services under one roof isn’t just convenient—it ensures consistent quality across every aspect of your home’s comfort systems.
What Hasn’t Changed Since 1987
Certain principles guided our first service calls and still guide us today:
Show up when we say we will. Respect for your time isn’t optional. If we schedule an appointment, we keep it.
Tell you the truth. Sometimes the truth means your system needs to be replaced. Other times, it means a simple repair will buy you several more years. We explain both scenarios and let you decide.
Use quality materials. Cheap parts fail quickly. We install components we trust because we’re the ones who’ll get called back if something breaks.
Stand behind our work. Our 100% satisfaction guarantee isn’t marketing language. It’s a promise that if we do the job, we make it right.
Train continuously. HVAC technology evolves constantly. Refrigerants change. Smart controls introduce new capabilities. Heat pump efficiency improves. Our team stays current through ongoing education because yesterday’s knowledge won’t solve today’s problems.
According to the National Association of Home Builders, homeowners increasingly value long-term relationships with service providers over transactional interactions with the lowest bidder. That shift aligns perfectly with how we’ve continuously operated. Building relationships takes time. It requires showing up consistently, year after year, delivering the same quality whether it’s your first service call or your fiftieth.
The Team That Makes It Possible
Companies don’t provide service. People do. We’ve built a team of licensed plumbers, certified HVAC technicians, and skilled electricians who share our commitment to quality work and honest service. Many have been with us for years. Some have been here for decades.
That stability matters. When the same technician services your furnace year after year, they know your system’s history. They remember past repairs and upgrades. They understand your home’s quirks. This continuity eliminates the starting-from-scratch dynamic that happens when you work with different companies or technicians who constantly rotate.
We also invest in our team. Ongoing training keeps skills sharp. Competitive compensation reduces turnover. A positive work culture makes people want to stay. These seem like internal matters, but they directly impact the service you receive. Happy, well-trained technicians who feel valued by their employer provide better customer experiences. It’s that straightforward.
Looking Forward While Staying True
The home service industry will continue evolving. Smart home technology creates new possibilities for system control and monitoring. Energy efficiency standards keep rising. Customer expectations shift as access to information increases. We adapt to these changes while maintaining the core values that have defined us since 1987.
Technology enhances service but doesn’t replace fundamentals. A smart thermostat paired with a poorly maintained HVAC system still underperforms. The latest diagnostic tools help experienced technicians work more efficiently, but they don’t substitute for knowledge and judgment. We embrace innovation that genuinely improves outcomes while staying grounded in principles that work.
Your Home Comfort Matters
Whether you need emergency HVAC repair, regular maintenance to keep systems running efficiently, or a complete bathroom renovation, the same commitment applies. We show up, assess the situation honestly, recommend appropriate solutions, and execute work that meets our standards, which means it meets yours.
The new year doesn’t require new promises from us. We’ll keep doing what we’ve done since DeVon Groff opened his garage shop in 1987: providing reliable, honest service to Lancaster County families and businesses. That consistency is intentional. In an industry where companies come and go, where marketing often overshadows substance, steady reliability matters more than flashy reinvention.
If your HVAC system needs attention, your plumbing requires repair, or your bathroom deserves an update, contact Groff’s Home Comfort Team at (717) 455-3478 or visit our services page to schedule an appointment. Experience the difference that nearly 40 years of consistent, committed service makes. We’re locally owned and operated, we use only top-quality materials, and we guarantee your satisfaction with every job. Learn more about our HVAC services and discover why Lancaster County families have trusted us for generations.
Frequently Asked Questions
What makes Groff’s different from other HVAC companies in Lancaster, PA?
We’ve been providing HVAC in Lancaster, PA, since 1987 with the same commitment to honest service and quality workmanship. Our technicians aren’t trained to sell unnecessary replacements. We focus on accurate diagnosis and appropriate solutions, whether that means a simple repair or a full system upgrade. With over 50 trucks, more than 15 licensed plumbers, and certified HVAC technicians, we offer comprehensive service backed by decades of experience and a 100% satisfaction guarantee.
Do you offer emergency HVAC service in Lancaster County?
Yes, we provide 24/7 emergency service for urgent HVAC, plumbing, and electrical issues. Home emergencies don’t follow business hours. When your furnace fails during a winter cold snap or your air conditioner quits during summer heat, call our emergency hotline at (717) 464-9446. We understand the urgency and respond quickly to restore your home’s comfort and safety.
How long has Groff’s been serving Lancaster, PA?
Groff’s Home Comfort Team has been serving Lancaster County since 1987. DeVon Groff started the business providing heating and cooling services. Dennis Dagen joined four years later to develop our plumbing division. In 1993, they formed a partnership and incorporated. Today, we offer comprehensive HVAC, plumbing, electrical, water treatment, and bathroom remodeling services while maintaining the same commitment to quality and honesty that defined our first service calls.
What areas does Groff’s serve for HVAC and plumbing?
We serve Lancaster County, PA, and surrounding areas, including York, Harrisburg, Reading, Downingtown, and West Chester. Our fleet of over 50 trucks allows us to provide prompt service throughout South-Central Pennsylvania. Whether you’re in Lancaster City or the surrounding communities, we’re equipped to handle your HVAC, plumbing, electrical, and home comfort needs.
Does Groff’s only do HVAC, or do you offer other services?
While HVAC remains our foundation, we offer comprehensive home comfort services, including plumbing, electrical work, water treatment, and bathroom remodeling. This expansion came from customers who trusted us for HVAC work and needed help with other home systems. Offering multiple services under one roof ensures consistent quality and eliminates the hassle of coordinating multiple contractors.
What does your 100% satisfaction guarantee cover?
Our 100% satisfaction guarantee means we stand behind every job we complete. If we do the work and you’re not satisfied, we make it right. This applies to our HVAC installations and repairs, plumbing service, electrical work, and bathroom renovations. We use only top-quality materials and employ experienced, licensed technicians to ensure results that last. Your satisfaction isn’t just a goal, it’s a requirement.
Why should I choose a locally owned HVAC company?
Locally owned companies like Groff’s have a vested interest in maintaining our reputation within the community. We live here too. Our children attend local schools. We shop at local businesses. When we provide HVAC in Lancaster, PA, we’re serving neighbors, not anonymous customers in a corporate database. This creates accountability that goes beyond contractual obligations. Plus, local ownership means decisions get made here, by people who understand Lancaster County homes and climate challenges.
About the Author: Andrew Whittaker
Andrew Whittaker, owner of Groff’s Home Comfort Team, brings over 30 years of experience in HVAC, plumbing, electrical, and water treatment services. With a mechanical engineering background and a passion for customer care, Andrew has led Groff’s to become a trusted name in Lancaster County since 1987. His leadership emphasizes quality craftsmanship, honest advice, and innovative, tailored solutions for every home. Andrew’s commitment to ongoing education and active community involvement ensures Groff’s stays at the forefront of home comfort technology, backed by a 100% satisfaction guarantee.
Beyond his professional achievements, Andrew is deeply invested in the Lancaster community. He supports local initiatives and fosters a company culture that values generosity, purpose, and lasting relationships. Under his guidance, Groff’s not only delivers exceptional HVAC, electrical, and plumbing solutions but also serves as a trusted neighbor dedicated to enhancing the comfort and safety of every home.
