Gas & Oil Furnaces
       Gas & Oil Boilers
       Ground Source Heat Pumps
       Heat Pumps
       Radiant in-floor heating
       Existing homes, new construction and additions
       System upgrades
       Ductwork
       Humidification
       Air Filtration
       Expert troubleshooting and diagnosis
       We service all makes and models
       Extended warranties offered

       Existing homes (Retrofits) are our specialty
       New construction and additions
       Ductwork
       System upgrades
       Air Filtration
       Expert troubleshooting and diagnosis
       We service all makes and models
       EPA Registered and Certified Technicians
       Extended Warranties offered

Heil Heating and Cooling Products

Burnham Boilers

Extended Warranty with Homeowner's Extended Labor & Parts (HELP®) With HELP®, all your future repairs are completely covered. For additional peace of mind, your participating Heil dealer can offer you five or ten years of additional coverage. HELP® picks up where your parts warranty stops, and covers the entire cost of repairs: parts, labor and even sales tax.

What is HELP®?
HELP® (Homeowner's Extended Labor Program) is the oldest factory-supported extended warranty program in the heating and air conditioning industry.

In today's market, heating and air conditioning repair is expensive-and labor isn't covered under the ICP limited warranty. HELP® completes your package and provides payment directly to the servicing dealer to replace any component that may fail during the first five years after the unit installation date. An extended HELP® contract is also available, covering both parts and labor on any unit repairs for a 10-year period from the date of installation.

What do I get with HELP®?
When you purchase a HELP® contract, you get an information packet containing an ID card with all the information you need to get fast, reliable repairs-model number, serial number, HELP® toll-free number, and much more. This card sticks directly on your unit for easy reference.

What if I sell my home?
The HELP® contract can be transferred from one homeowner to another for a $25 processing and handling fee. That's an additional plus when you sell your home.

What if I change dealers?
Your installing dealer is responsible for service for the first four months. Then the HELP® contract goes into effect. At that time, if your installing dealer is unavailable-or if you desire a change-there are 20,000 registered HELP® dealers nationwide to provide the service you need.

Is preventive maintenance required?
Like any major investment, such as your car, your heating and cooling system needs routine preventive maintenance. This maintenance is required to keep you in compliance with the standard limited warranty provided with your initial purchase. The HELP® contract does not cover routine preventive maintenance costs. HELP® does handle any cost associated with a component failure or other repair not associated with routine preventive maintenance.*

What does HELP® exclude?
       Any routine preventive maintenance.

       All labor charges resulting from a failure during the first 121
          days after installation. The installing dealer is responsible
          for all labor charges during this period. After the 121-day
          period, ICP pays your dealer directly for any repair expenses.

       Any service call that does not result in a repair.

       Improper installation, misuse, abuse or neglect.

       Consequential damages caused by rust, oxidation, corrosion,
          water freezing, fire or other acts of nature.

       Any repairs to the equipment's appearance, paint and cabinet
          parts, knobs, and buttons.

       Any repairs to fuel storage tanks, key valves, filters, duct
          work, registers, grills, clocks, wall-mounted thermostats,
          humidifiers, dehumidifiers, external wiring, piping, venting,
          electronic thermostats or other accessories not manufactured
          or marketed by ICP.

* For a detailed description of exc1usions, please see original contract.

Your choice of a HELP® contract gives you the added value of knowing you won't incur expensive repair bills. You also have direct communication with the manufacturer. You can contact the Extended Warranty Department at 1-877-ICP-HELP. If you are online, you can e-mail us at help@icpusa.com. We'll be glad to assist you in any way.

For more information, call Groffs at (717)464-9446 or email to info@groffs.com

AFUE - Annual Fuel Utilization Efficiency Indicated as a percentage, your furnace's AFUE tells you how much energy is being converted to heat. For example, an AFUE of 90 means that 90% of the fuel is being used to warm your home, while the other 10% escapes as exhaust with the combustion gases.

BTU - British Thermal Unit Used for both heating and cooling, BTU is a measure of heat given off when fuel is combusted.

Capacity - The ability of a heating or cooling system to heat of cool a given amount of space. For heating, this is usually expressed in BTU's. For cooling, it is usually given in tons.

Compressor - Part of a split system air conditioner or heat pump's outdoor unit that controls the pressure applied to the refrigerant, necessary for taking in heat to warm your home or getting rid of heat to cool your home.

Condenser Coil - Part of a split system air conditioner or heat pump that converts refrigerant that is in a gas form back to a liquid, the coils sends heat carried by the refrigerant to the outside.

Damper - A type of "valve" used in ductwork that opens or closes to control airflow. Dampers are used in zoning to control the amount of warm or cold air entering certain areas of your home.

Evaporator Coil - Part of a split system air conditioner or heat pump located indoors. The evaporator coil cools and dehumidifies the air by converting liquid refrigerant into a gas, which absorbs the heat from the air. The warmest refrigerant is then carried through a tube to the outdoor unit (condenser coil).

HSPF - Heating Seasonal Performance Factor HSPF is a measure of the heating efficiency of a heat pump. The higher the HSPF number, the more efficiently the heat pump heats your home.

Reciprocating Compressor - A type of compressor used in air conditioners that compress refrigerant by using a type of "piston" action.

SEER - Seasonal Energy Efficiency Ratio SEER is a measure of the cooling efficiency of your air conditioner or heat pump. The higher the SEER number, the more efficient the system is at converting electricity into cooling power.

Scroll Compressor - A specially designed compressor that works in a circular motion versus and up and down piston action.

Setback Thermostat - A state-of-the-art electronic thermostat with a built-in memory that can be programmed for different temperature settings at different times of the day.

Split System - Refers to an air conditioner or heat pump that has components in two locations. One part of the system is located inside (evaporator coil) and the other is located outside your home (condenser coil).

Ton - A unit of measure for cooling capacity. One ton = 12,000 BTUs per hour.

Zoning - A way to increase your home comfort and energy efficiency by controlling when and where heating and cooling occurs in a home. Programmable thermostats are used to control operating times of the equipment. Dampers are used to direct airflow to certain parts or "zones" of the home.

Registers & Grills: "High/Low" return air grills need to be changed seasonally for the maximum efficiency of your heating and cooling system. During the heating season open the bottom grill and close the top grill, this will draw the cool air off the floor. During the cooling season close the bottom grill and open the top grill, this will draw warm air from the ceiling.

To ensure that air flows through your system the way it was designed to, keep both registers and grills free from obstructions such as furniture and drapes.

Thermostats: Your heating and cooling system will work most efficiently if you set your thermostat at a comfortable temperature (68-72 for heating & 74-78 for cooling) and leave it there rather than continually adjusting it. Programmable thermostats can provide a significant energy savings. The thermostat can be set at a reduced setting for a long period of time (overnight or while you're at work), and then be set to raise the temperature to your normal setting before you wake up or return from work. These thermostats come in a 5 day/2 day format that allows you to program separate settings for the weekend. Call Groff's for more information and prices for adding a programmable thermostat to your heating and cooling system.

If your Heat Pump or Air Conditioner indoor or outdoor coil is frozen, it is usually due to either a dirty air filter or the unit being low in refrigerant. Check your unit's filter and clean or replace as needed. If this doesn't solve the problem, call Groff's to schedule a service call or for information about a Maintenance & Service Agreement. Our certified technicians will check the refrigerant level and refill as needed. We also have leak detection equipment so the source of the leak can be repaired.

Heat Pump tips: In the winter the heat pump outdoor unit will accumulate frost and ice, especially when it is cold and damp out. During these times we get calls from alarmed homeowner's reporting that there is smoke coming from their outdoor unit and the fan isn't running. There is no cause for alarm, this occurs when the unit automatically goes into the defrost cycle. During this cycle power to the fan is shut off and the outdoor coil heats up, melting the frost and ice. The "smoke" coming from the unit is actually steam.

It is important to make sure that your heat pump outdoor unit is clear of shrubbery, leaves, snow and ice.

Gas Furnace tips: Always make sure the furnace combustion air inlet and exhaust pipe (PVC elbow) is not obstructed by shrubbery, leaves, snow or ice. A clogged exhaust will cause the furnace to lock out and shut down. This situation will require a service call to correct. Call Groff's to schedule for a service call or for information about a Maintenance & Service Agreement.

If water appears to be leaking from the inside of your furnace or air handler, you probably have a clogged condensate drain. If you don't keep your filter clean, dirt can collect on your coil and fall off into the drain pan causing the drain to clog. Call Groff's to schedule for a service call to correct the problem. Regular servicing of your heating and cooling system will usually prevent this problem. Call Groff's for information about a Maintenance & Service Agreement.